Our Exchange policies
Griiham as a BRAND
Griiham is proud to have delivered more than 1 Lakh orders in the last three years across Channels like Griiham.com, Amazon, Snapdeal, Flipkart and Amazon USA
Griiham is a proud partner and a prime seller on Amazon India and Amazon USA.
How do we deliver our products to our customers?
We have tie ups with all major couriers like Fedex, Delhivery and others as our logistics partner ensuring safe and on time delivery of all our orders. We are currently delivering to more than 7000 pin codes of India.
How much do I pay for delivery?
We provide Free Delivery of products across India for all orders above Rs.499. For orders below Rs.500 we have a small shipping charge of Rs 50 per order.
How can I track my order?
We provide tracking number for all our orders. Once the order is shipped the customer will receive the tracking number through an email on the registered email id and mobile number. Customer can track their order Realtime by clicking on the link shared through SMS by us
How much time will it take to deliver my order?
All the orders are usually dispatch in 2-3 working days of receiving the order. It reaches customers within 3-5 business working days.
Artificial Grass Carpet - Artificial Grass is usually sent by transporter and not couriers. This may take take 4 - 14 days depending on the location of delivery.
Cancellation & Returns
Can I cancel an order?
Cancellations are possible only until the order is dispatched from us. Please contact our customer care team on 9611134400 / 6361360687 (9 AM - 7 PM) or mail us at email@example.com for any assistance. Please note that no cancellation will be allowed once any product of the order is shipped.
What is your returns policy?
Each and every product (Jewelry) of Griiham is exclusive and handpicked and hence the chances of a bad quality/defective product is almost nil. We get the jewellery manufactured and only then put it up for picture and sale so to make sure our customers receive exactly what they see on the website
Hence there are strictly NO REFUNDS
1) Exchanges will be accepted only if the product is completely damaged in transit or completely different from what was ordered. The customer should inform us of the issue within 5 days of the receipt of the product for us to accept the exchange. For Minor colour, design variations, in the products from the photograph shared on the website it would NOT be eligible for a exchange. We will dispatch the order ONLY if we have got the same product as ordered by you else we will NOT ship the order.
For Artificial Grass Orders - NO RETURNS NO EXCHANGE
2) Please note that for any minor damage or defect like pearl missing, twisted chain, small bent in the earring stem, Necklace link opened while transit we will attended to immediately and replacement with same item(intact) will be provided without any additional charges. For all such minor issues like one stone chipped out, pearl missing, twisted chain, string attachment coming out (the string or rope is coming out of necklace ) etc, NO refund is applicable. Griiham Management will have the final say on decision of exchange and replacement.
3) For any other return reason NOT stated above there will be NO refunds in any case without any exceptions. For the same a credit note will be issued to the customer. Griiham Management decision is final in all respect.
4) The returned product will be picked by us at our cost within 7 working days of receipt of the complaint.
5) The credit note/ exchange will be processed only after the original product is received back to us in a saleable condition
6) Replacement of a returned product is subject to availability of stock. If the product is out of stock, the customer will be given a credit note of the amount to apply on their next purchase.
7) There will be No return pickup for the chains and earrings. customers need to send the item to us via courier(in an unused new condition only), once we receive the chain / earrings back in a saleable condition, they are liable for exchange/return.
8) There will be No return pickup for the Bangle (for size exchange issue). customers need to send the item to us via courier(in an unused new condition only), once we receive the bangle back, they are liable for exchange/return.
For every return arranged by us for chains /bangle the customer will have to bear an amount of Rs 100 from the bill value.
9) Sale items can only be exchanged during the sale period. Once the sale period is over the products cannot be exchanged. Sale items if exchanged will be done on MRP to MRP basis. That is MRP of the product being exchanged and the MRP of the new selected product in considered and the difference amount needs to be paid. Exchange is not done of the discounted price.
10) STRICTLY NO RETURN NO EXCHANGE WILL BE APPLICABLE ON DISCOUNTED SALE PRODUCTS UNDER GRIIHAM REPUBLIC DAY OFFER
Kindly inform us of the issue with the product by whatsapp on 9611134400 / 6361360687 (10 AM - 7 PM) or mail us at firstname.lastname@example.org.
Please return the package in the original packing including price tags, labels, original packing, freebies and accessories.
How do I initiate a exchange process?
Please contact our Customer Care team to initiate the exchange process. You can contact us by either sending an email to email@example.com or whatsapping us at 9611134400 / 6361360687 (10 AM - 7 PM).
Please do not return products without first speaking to a representative at the given number. For Products returned without our knowledge, it will not be accepted by us and we will not be liable for any loss or damage to the same.
Once a exchange request is authorised from our end, we will pick up the product ourselves in 7 working days or get it picked through any of our partners.
Please get back to us if the product is not picked within 7 business days of the approval of your request.
Who pays for the Shipping if I send the item back?
We have our Reverse Pick up facilities in selected locations wherein your items can be picked up from our end and the same is absolutely free of cost. This is only if the return reason is any as stated in Point 1) above.
For pick ups and replacements for Incorrect size ordered, or any other reason not stated above, a pick up and re delivery fee is applicable.
In case you need to send the product yourself, kindly ensure that you use a track-able shipping method (e.g. Delhivery, Blue Dart). Please ensure that product is packed in transit worthy packaging. Shipping cost for all approved reverse pick up cases will be reimbursed to 5% of selling price or the actual cost, whichever is lower.
In which case are exchange not possible?
The returned product should be unused, in its original packaging, along with the price tags, labels, original packing, freebies and accessories, if any and in the same condition as you received the product.
The exchange request should be made within the return notice period (5 days within the receipt of the product) and consumables, if any, should be unused or uninstalled. Any damages/defects which are not covered under the manufacturer's/brand’s warranty or because of Product use are not covered under the Exchange Policy.
GRASS Orders - NO EXCHANGE/RETURN
What can lead to the cancellation of my order?
A cancellation may happen if a product is rejected in our Quality Check process or if it is out of stock for the time being. Also, in some cases when our logistic partners are unable to deliver to the desired delivery location, the order may be cancelled. Griiham has the sole and final authority to cancel any order as it may feel desirable.
What if the products has missing parts or defects?
If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team.
For any short-shipment / missing parts / faulty parts, the particular part would be replaced as soon as possible. You will need to inform us of any missing parts / defects within 48 hours of delivery of the product, in order to receive the replacement.
STRICTLY NO REFUNDS
How long does it take to refund my money back?
It takes 7 business days to process the refund once the product is received back to us by the customer.
Griiham will have the sole authority of accepting or refuting a claim for refund and accordingly processing the refund.
How will I receive my money back?
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an online transfer via NEFT to customer's bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Griiham has the final and the sole right to accept or cancel any order as it may deem proper no questions asked.
Griiham holds no responsibility of the contents uploaded on the site and the customer is requested to do his due diligence before buying from the site.
Contact no. 9611134400 / 6361360687 (10 am- 7 pm)